
We offer shipping to most countries around the world. We will aim to ship out your order the same day. Otherwise it will be shipped out the next day. We ship orders out 7 days a week, excluding all recognized US holidays or postal holidays. During any current worldwide events, shipping times may be delayed.
Once your package has shipped, you'll receive a shipping tracking ID and a personalized link that allows you to check your shipment anytime you like. If you've ordered with the wrong delivery address please contact us so we can amend your order.
| Delivery Location |
Shipping Fee 1 Bottle |
Shipping Fee 3 Bottle |
Shipping Fee 6 Bottle |
Shipping Time |
|---|---|---|---|---|
| United States | $9.95 | $9.95 | FREE | 5-7 Working Days |
| International | $19.95 | $19.95 | $19.95 | 10-15 Working Days |
| Delivery Location |
Shipping Fee 1 Bottle |
Shipping Fee 3 Bottle |
|---|---|---|
| United States | $9.95 | $9.95 |
| International | $19.95 | $19.95 |
| Delivery Location |
Shipping Fee 6 Bottle |
Shipping Time |
|---|---|---|
| United States | FREE | 5-7 Working Days |
| International | $19.95 | 10-15 Working Days |
For any order upgrades we charge no shipping fees unless otherwise described. For international shipping (outside of the United States), shipping fees will apply (see above table). For international orders you may be liable to pay customs charges which are to be paid by the customer.
You have one hundred eighty (180) days from date of order to fully explore the benefits that Hard Chews can bring you. However if at any point during this time you wish to return your order, you can do so for a no questions asked refund.
Before requesting a refund, please ensure you’ve given Hard Chews enough time to work for you. We advise all customers to use Hard Chews for at least 2 months in order to fully experience the best results. If you still wish to refund, please see below instructions.
Step 1 - Check You Are Within Refund Period
You have a whole one hundred eighty (180) days from date of order to request a refund. After this period is up you cannot request a refund.
Step 2 - Return All Bottles To Us
In order to obtain a full refund for an order you must return all bottles of the order you wish to be refunded, be they empty, full or partially full back to our fulfillment center within one hundred eighty (180) days since the order date.
The returns address is:
Hard Chews
19655 E 35th Dr #100 Aurora, CO 80011, USA
We do not refund the return shipping costs, these are incurred by the customer, nor do we refund shipping fees or customs charges for orders that were delivered outside of the US.
Step 3 - Wait For Processing Refund
Once our fulfillment center has received your order and processed the information, you will be issued a refund minus shipping, taxes and a 35% restocking/disposal fee. Your refund will be credited back to your bank account and may take up to 5-10 business days to show in your statement, depending on the speed of the processing bank. You will receive an email when the refund is processed.
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